Student Help Desk

Need a device or Internet access?  Please submit an equipment request.

The Student Help Desk assists students with most computer software-related issues and other technology problems or questions, from login problems related to LBCC’s online systems to questions about course-related instructional software. We also check out laptops and provide assistance to anyone using library equipment like our 3D printer, scanners, photocopiers, etc.

The Student Help Desk is located in the LBCC Library on the Albany campus.

Contact us:

When you send us a message by email or voicemail, please include:

  • Your full name
  • Your student ID number
  • A detailed description of your issue
  • The best way to reach you

For instructions or troubleshooting information about selected college software see below:

See the Library's upcoming hours for intersession and summer term.

Summer Term Library Hours

Student Help Desk:

Monday-Thursday: 9:00am-4:00pm

Saturday: 9:00am-4:00pm

Friday & Sunday: Closed

Reference Desk:

Questions will be answered within 2 business days. You can ask a question by:

Chat: 24/7, but may be staffed by non-LBCC librarians