Student Help Desk

Need a device or Internet access?  Please submit an equipment request.

Fall 2021 Hours

  • Monday-Tuesday: 8:00am-5:00pm for in-person assistance / 8:00am-8:00pm for phone or email help
  • Wednesday-Thursday: 8:00am-8:00pm for in-person, phone, and email assistance
  • Friday: 8:00am-4:00pm
  • Saturday: 11:00am-3:00pm

The Student Help Desk assists students with most computer software-related issues and other technology problems or questions, from login problems related to LBCC’s online systems to questions about course-related instructional software. We also check out laptops and provide assistance to anyone using library equipment like our 3D printer, scanners, photocopiers, etc.

The Student Help Desk is located in the LBCC Library on the Albany campus.

Contact us:

When you send us a message by email or voicemail, please include:

  • Your full name
  • Your student ID number
  • A detailed description of your issue
  • The best way to reach you

For instructions or troubleshooting information about selected college software see below: