Student Help Desk

If you do not have internet access and/or a device capable of completing online assignments at home, please call the library at (541) 917-4630 or email for help troubleshooting access to these resources.

The Student Help Desk assists students with most computer software-related issues and other technology problems or questions, from login problems related to LBCC’s online systems to questions about course-related instructional software. We also check out laptops and provide assistance to anyone using library equipment like our 3D printer, scanners, photocopiers, etc.

The Student Help Desk is located in the LBCC Library on the Albany campus.

Contact us:


When you send us a message by email or voicemail, please include:

  • Your full name
  • Your student ID number
  • A detailed description of your issue
  • The best way to reach you


For instructions or troubleshooting information about selected college software see below:

Winter Term Library Hours

  Monday - Thursday Friday Saturday and Sunday
Library Services 9:00 am to 7:00 pm 11:00 am to 3:00 pm 11:00 am to 3:00 pm
Student Help Desk 8:00 am to 9:00 pm 8:00 am to 5:00 pm 11:00 am to 3:00 pm

Office 365

Microsoft Office 365 is free for all LBCC students (for the duration of time that they are students) and staff.

Step 1: Get Started

In order to get started, go to the Office 365 website, enter your LBCC email address (you cannot use your personal email address), and click on "Get Started."

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Step 2: Enter Your Status (Student or Teacher)

If you are a student, click on "I'm a Student." If you are staff/faculty, please click on "I'm a Teacher."

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Step 3: Check Your Email

Check your LBCC email to complete your setup.

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Step 4: Create Your Account

 Follow the link, then complete the form.

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Step 5: You're almost done

You're almost done. If you wish to use the Office online apps, you can begin doing so. If you wish to install the application on your personal computer, click on "Install Office 365" on the top right of the screen. The website will download a setup.exe file to your computer. Click on the file on the bottom of the screen and click on "Run" when prompted.

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