Frequently Asked Questions
All students who have already placed orders for LBCC Commencement 2020 with Herff Jones should have received an email directly from the vendor regarding these changes and offering to have their items sent directly to a home address. If you believe you should have received this email already and have not done so yet, please first check the inbox and SPAM folder for the email address you used when placing your order. The email will have come from Herff Jones. We have also asked the vendor at this time to resend the email to all recipients, and this 2nd email went out early in the week of May 18. Again, please check your email inbox and SPAM folders.
Royal-T (this is the local sales group for Herff Jones)Phone #360.254.7870Hours: Monday-Friday, 9 to 5 p.m. PSTIf you reach voice mail, please leave a message. Be sure to leave your name, phone number with area code, and tell them you are a student at Linn-Benton Community College. They are checking voice mail and returning calls quickly.
Look to see if you have an email already from Herff Jones. Check your email inbox and your SPAM folder. The email will contain directions for getting your order re-routed. If you have not received an email from Herff Jones at this time, contact Royal-T Papers directly at 360.254.7870.
If you already had your order placed by the original deadline, there will be NO cost to you for shipping to a home address. If you are just ordering now, there will be a charge. The cost for shipping a gown is $15.95. Costs for other items will vary based on the item.
The standard shipping time per the vendor is 21 working days; however, many orders are being turned around faster. The vendor warehouse is having to work under strict social distancing guidelines, so they are doing their best to get orders out as quickly as possible.
Yes, you can get refunded. Cancellation directions will be in the email from Herff Jones - please be sure to read the "fine print" at the end. If you have not received an email with these directions, contact Royal-T Papers at 360.254.7870.
Yes, you can still place an order at this time. Go to the Herff Jones website: Herff Jones College Graduation Website Keep in mind that there will be a shipping and handling cost for orders placed now.