Email & Technical Support


Setting Up Your Email

What is my email address?

Your email address will be your For example, where 1789 is the last four digits of Jane's LBCC ID number.

If your name includes spaces or special characters such as hyphens or apostrophes, these have been removed. For example, Jo Anne O'Malley will have an id of

What is my username?

Your username is your LBCC ID number.

Still not sure what your email address is?

There is an easy way to verify it, just log onto WebRunner and click Personal Information, then Address, Phone, Text, and Email to view your email address.

What's my initial LBCC Email password?

Initially, your password is your six-digit birth date (MMDDYY). On the initial login, Students will be required to accept the Google Terms of Use statement and change their password. Please note that your new password must be at least eight characters long to adhere to Google's password policy. Once you change the initial password, it can never be your six-digit birth date again.

Can I forward my LBCC Email account to another email provider?

Yes. If you want to change or update your forwarding to another provider, you must do so in your Google account settings. Please see directions to forwarding your email for more information.

Where do I log into LBCC Email?

You can log in at the Gmail homepage.

Still having problems getting logged in?

Learn how to reset your password here. If you still encounter issues, please give us a call at the Student Help Desk: 541-917-4630. We will be happy to help you and answer any questions you might have.

Other Email Questions

How long do I get to keep this email address?
As long as you wish.
Can I use other Google Applications such as Calendar and Chat?
Yes. Students are encouraged to take advantage of all the collaboration tools offered in conjunction with Gmail. You will have access to Google Calendar, Docs, and Chat.  The Student Help Desk provides support for Google Apps and account issues. Help with Google Apps can also be found by clicking on the Help link at the top right hand corner of the Google App that you are using. LBCC has not enabled Sites.
Can I use LBCC Gmail account on my phone or tablet?
Yes. You can access your LBCC Gmail account See the Gmail support page under 'Other ways to access Gmail' for step-by-step instructions.
What if I already have a personal Gmail account?
Your LBCC Gmail account is separate from your personal Gmail account. This account provides an ad-free environment and is your official LBCC email address. You cannot use a personal Google Account to access LBCC Google Apps for Education.
How does Google handle Spam?
Your LBCC Gmail account will be protected from spam by Google's anti-spam software. Read more about how Google handles spam.
What if I want to use a Google program that is not offered through my LBCC Gmail account?
Your LBCC Gmail account is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google decides which services to include in the Google Apps for Education software suite. 
How do I share documents?

To share a document with another LBCC student click Share in upper right corner, type in the of the student you wish to collaborate with. Type something in the "Add a note" section to let the other student know why you are sharing, or any other pertinent information, then click Send.

For more information on sharing documents see Google Support Site.

How do I view attachments?

You can view attachments in several ways. For more information see Google Support Site.

Which browsers can I use to access my LBCC Email account?

Chrome is the recommended browser. For more information on other supported web browsers see Google Support Site.

What are the policies that apply to my LBCC Gmail account?

Your LBCC Gmail account is subject to LBCC Administrative Rule 7030-01 - Students Rights, Responsibilities and Conduct. Your LBCC Gmail account is also subject to Google's terms of service and privacy policies.

Is Gmail Accessible?

Google is actively working on 508 compliance and cites accessibility of Gmail as a priority. Users with disabilities have the following options to access their e-mail:

  1. Users can view Gmail with basic HTML. Gmail and Accessibility.
  2. Users can view Gmail using free 508 compliant software such as Thunderbird.
  3. Users can use Gmail with accessible technologies, which are available in Accessibility Resources computer lab in Red Cedar Hall, Room 114.
  4. Use these Google resources to help with other accessibility issues and provide Google feedback.
Does Gmail meet FERPA guidelines?

Google is contractually and legally responsible to protect information. Google will not share e-mail contents or personal information to outside parties.