eLearning Hub

eLearning Support Services

How to get help

Office Hours
Monday - Friday (except College holidays)
8:00 - 12:00 and 1:00pm - 4:00pm

eMail Support

Moodle Monday/Tuesday
Faculty can receive drop-in support from the Moodle Administrators on most Monday/Tuesday from 1:00 pm to 3:00 pm in WH-110

Moodle 1-on-1 training
The Moodle Team offers individualized training on instructional design, best practices, audio/visual integrations, and the myriad of Moodle tools available.  Please contact the Moodle Team to schedule a session.

Staff Help Desk
Contact the Staff Help Desk for assistance with LBCC provided computers, software, etc.



Moodle FAQs

What is Moodle?

Moodle is LBCC's officially adopted Learning Management System (LMS) designed to provide educators, administrators and learners with a single robust, secure integrated system, so faculty can create personalized learning environments.

How do I get a Moodle account?

All LBCC faculty are given a Moodle account when they are officially hired by the college to teach a credit course.  Certain processes must happen first, such as being given a Google Apps for Education account which generates a college email.  Once all required processes have been satisfied, you will be emailed login credentials to My LB (aka Single Sign-On) which will authenticate users into the Moodle system.

How LBCC employees get started with Moodle

What Moodle roles are offered for staff?

All new instructor Moodle accounts are created with the "Star Instructor" role in Moodle.  This role offers the most utilized tools without being overly complex.  Most instructors do not need more than this role.

For instructors using DDA (Direct Digital Access) to a publisher-provided eBook, then the "Full Instructor" role in Moodle is required.  This role also offers additional Moodle tools, but is designed for the more Moodle savvy.  For more information about DDA textbooks, please contact the LBCC Bookstore.

There are other roles in Moodle that require administrative permission.  If there is something in Moodle you would like to be able to do, please contact the LMS Administrators in the LInC Office (WH-110) or by email at lms-admins-lb@linnbenton.edu.

Where is the LBCC Moodle home page?
I'm an instructor. How do I get a Moodle course shell?

All LBCC "Instructors of Record" in Banner that are teaching a "for-credit" course, and that has registered students, will automatically have a Moodle course shell created for them.  If an instructor teaches 2 or more sections of the same course, contact the Moodle Administrators about the possibility of combining multiple sections into the same Moodle shell.

I have a course shell, now what?

Begin by flipping the course shell editing toggle to "on" (under the gear icon).  Once editing is enabled, Moodle content or resources can be added.  The eLearning Team offers "Self-help guides" to get your started.  Check out the "How to get help section" for additional information.

I can't login to Moodle, what are my first steps?

  1. Make sure that you have claimed your My LB (SSO) claim code sent to your LBCC email address.
    If you have not already done so, claim your Single Sign-On account.
  2. Make sure you are using the correct username (this will be your LBCC ID and begins with an X or 9)
  3. Make sure you are using the same password you use to login to your computer.
  4. If you've recently changed your Active Directory (SSO) password, try clearing your Browser's Cache.
    Process for Chrome
    Process for Firefox
  5. If you've tried all of the above, please contact the Staff help desk.
    STAFF Help Desk: please call (541) 917-4333 or email staff.helpdesk@linnbenton.edu

Is Moodle down?

The Dashboard may provide some insight.

Is TurnItIn down?

TurnItIn sends out tweets about their status.  See their Twitter feed for more information.

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