Complaint Process (Filing a complaint against the college for not following policy and procedures)

Students should review the Student Rights and Responsibilities policy for guidance on community standards. Students may also review all LBCC Board Policies and Administrative Rules to help understanding LBCC rules and expectations.

If a student believes that someone has violated a right or an LBCC policy or rule, the student should first seek to resolve the situation through mutual conversation in a safe location and manner. If resolution cannot be safely attempted or is unsuccessful, a student should report violations of policies, rules, rights and responsibilities through the LBCC Complaint process. All complaints will be appropriately investigated and addressed.

To file a complaint: http://linnbenton-advocate.symplicity.com/public_report When you use this link, you will be asked to identify if you are filing a complaint against a student, an individual employee or against LBCC/the College itself for violating a rule or right.

Once you have exhausted all of the college's steps in their grievance process, please contact Higher Education Coordinating Commission, at 503-947-2430 to discuss other options.  For more information, see HECC

If the complaint is regarding alleged illegal discrimination, a grievant may, after exhausting grievance procedures at the Community College level, or 90 days if no final decision has been made by the Community College, appeal in writing to the Director of the Higher Education Coordinating Commission office of Community Colleges and Workforce Development. See above HECC link for more information. See also OAR 715-011-0005

Linn-Benton Community College is regionally accredited by the Northwest Commission on Colleges and Universities (NWCCU). Information regarding their complaint process can be found on the NWCCU website.

If you reside outside of Oregon, you can file a complaint with the appropriate agency in your state. Linn-Benton Community College is required to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides.

List of State Agencies

  • A-H

    Alaska

    Alaska Commission on Postsecondary Education
    PO Box 110505
    Juneau, AK 99811-0505
    EED.ACPE-IA@alaska.gov  complaint request form

    Arizona

    Arizona State Board for Private Postsecondary Education
    1400 W. Washington St.
    Phoenix, AZ 85007
    http://azppse.state.az.us

    Arkansas

    Arkansas Higher Education Coordinating Board
    114 East Capitol Ave.
    Little Rock, AR 72201
    http://www.adhe.edu

    California

    California Bureau for Private Postsecondary Education
    P.O. Box 980818
    West Sacramento, CA 95798-0818
    http://www.bppe.ca.gov/

    Colorado

    Department of Higher Education
    1560 Broadway
    Suite 1600
    Denver, CO 80202
    http://highered.colorado.gov

    Connecticut

    The Connecticut Office of Higher Education
    61 Woodland St.
    Hartford, CT 06105-2326
    http://www.ctohe.org

    Delaware

    Delaware Department of Education
    John G. Townsend Building
    401 Federal Street
    Dover, Delaware 19901
    http://www.doe.k12.de.us

    District of Columbia

    DC Education Licensure Commission
    810 First Street NE 2nd Floor
    Washington, DC 20002
    202-727-6436
    http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

    Florida

    Commission for Independent Education
    325 W. Gaines Street, Suite 1414
    Tallahassee, FL. 32399-0400
    http://www.fldoe.org

    Georgia

    Georgia Nonpublic Postsecondary Education Commission
    2082 E. Exchange Place, Suite 220
    Tucker, GA 30084-5334
    http://www.gnpec.org

    Hawaii

    Department of Commerce and Consumer Affairs
    120 Pauahi Street, Suite 212
    New Kaiko’o Building
    Hilo, Hawaii 96720
    808-933-0910
    http://cca.hawaii.gov/ocp/consumer-complaint/

  • I-N

    Idaho

    State Coordinator for Private Colleges & Proprietary Schools
    Idaho State Board of Education
    650 W. State St
    P.O. Box 83720
    Boise, ID 83720-0037
    harv.lyter@osbe.idaho.gov
    http://www.boardofed.idaho.gov

    Illinois

    Illinois Board of Higher Education
    431 East Adams Street, 2nd Floor
    Springfield, IL 62701
    Complaints must be in submitted in writing :  info@ibhe.org

    Indiana

    Indiana Commission for Higher Education
    101 West Ohio Street, Suite 550
    Indianapolis, IN 46204-1984
    http://www.in.gov

    Iowa

    Iowa College Student Aid Commission           
    603 E. 12th Street FL 5th
    Des Moines, IA 50319
    Fax: (515-725-3402
    https://www.iowacollegeaid.gov/

    Kansas

    Kansas Board of Regents
    1000 SW Jackson, Suite 520
    Topeka, KS 66612-1368
    http://www.kansasregents.org

    Kentucky

    Kentucky Council on Postsecondary Education
    1024 Capital Center Drive, Suite 320
    Frankfort, KY, 40601
    http://cpe.ky.gov

    Louisiana

    The Louisiana State Attorney General
    Consumer Protection Section
    P.O. Box 94005
    Baton Rouge, LA 70804-9005
    http://www.ag.state.la.us

    Maine

    Maine Department of Education
    Office of Higher Education
    23 State House Station
    Augusta, ME 04333-0023
    Harry.osgood@maine.gov

    Maryland

    Consumer Protection Division
    Office of the Attorney General
    200 Saint Paul Place
    Baltimore, MD 21202
    http://www.oag.state.md.us

    Massachusetts

    Massachusetts Department of Higher Education
    One Ashburton Place, Room 1401
    Boston, MA 02108
    http://www.mass.edu

    Michigan

    Michigan Department of Licensing and Regulatory Affairs 
    Bureau of Commercial Services, Licensing Division
    Proprietary School Unit
    PO Box 30714
    Lansing, MI 48909
    http://www.michigan.gov/pss

    Minnesota

    Minnesota Office of Higher Education
    1450 Energy Park Drive, Suite 350
    St. Paul, MN, 55108-5227
    http://www.ohe.state.mn.us

    Mississippi

    Mississippi Commission on College Accreditation
    3825 Ridgewood Road
    Jackson, MS   39211
    http://www.mississippi.edu/

    Missouri

    Missouri Department of Higher Education
    205 Jefferson St.
    Jefferson City, MO 65101
    http://dhe.mo.gov/

    Montana

    Montana Office of Consumer Protection
    2215 11th Avenue
    P.O. Box 200151
    Helena, MT 59620-0151\
    https://dojmt.gov/consumer/

    Nebraska

    Coordinating Commission for Postsecondary Education
    140 N. 8th Street, Suite 300
    Lincoln, NE 68508
    https://ccpe.nebraska.gov/

    Nevada

    Nevada Commission on Postsecondary Education 
    3663 East Sunset Road, Suite 202
    Las Vegas, Nevada 89120
    http://www.cpe.state.nv.us

    New Hampshire

    New Hampshire Department of Education
    Department of Higher Education
    101 Pleasant ST
    Concord, NH 03301-3494
    http://www.education.nh.gov

    New Jersey

    State of New Jersey Higher Education
    20 West State Street, 4th Floor
    P.O. Box 542
    Trenton, NJ 08625-0542
    http://www.state.nj.us

    New Mexico

    New Mexico Higher Education Department
    2408 Galisteo St.
    Santa Fe, NM 87505-2100
    http://hed.state.nm.us/

    New York

    University of the State of New York
    New York State Education Department
    89 Washington Av
    Albany, NY 12234
    http://www.highered.nysed.gov

    North Carolina

    Post-Secondary Education Complaints office
    Director of Licensure and Workforce Studies
    University of North Carolina, General Administration
    910 Raleigh Road
    Chapel Hill, NC 27514
    studentcomplaint@northcarolina.edu

    North Dakota

    Office of Attorney General
    Gateway Professional Center
    1050 East Interstate Av, Suite 200
    Bismarck, ND 58503
    http://www.ag.nd.gov/

  • O-Z

    Ohio

    The Ohio Board of Regents
    30 East Broad St 36th Floor
    Columbus, OH 43215
    http://www.ohiohighered.org

    Oklahoma

    Oklahoma State Regents for Higher Education
    Academic Affairs Office
    655 Research Parkway, Suite 200
    Oklahoma City, OK 73104
    http://www.okhighered.org

    Oregon

    Office of Degree Authorization
    Oregon Student Access Commission
    1500 Valley river Drive, Suite 100
    Eugene, OR 97401
    http://www.oregonstudentaid.gov

    Pennsylvania

    Pennsylvania Department of Education
    Postsecondary and Adult Education
    333 Market St, 12th Floor
    Harrisburg, PA 17126-0333
    http://www.education.pa.gov/

    Rhode Island

    Commissioner of Higher Education
    RI Office of Higher Education
    80 Washington Street, Suite 524
    Providence, RI 02903
    http://www.ribghe.org

    South Carolina

    South Carolina Commission on Higher Education
    Nonpublic Postsecondary Institution Licensing
    1122 Lady Street, Suite 300
    Columbia, SC 29201
    http://www.che.sc.gov

    South Dakota

    South Dakota Attorney General’s Office
    1302 E Hwy 14, Suite 1
    Pierre, SD 57501-8501
    http://www.atg.sd.gov

    Tennessee

    Tennessee Higher Education Commission
    Investigations Officer
    404 James Robertson Parkway, Suite 1900
    Nashville, TN 37243
    http://www.tn.gov

    Texas

    Texas Workforce Commission
    101 E. 15th St. Room 226T
    Austin, TX 78778-0001
    http://www.twc.state.tx.us

    Utah

    Utah Division of Consumer Protection
    160 East 300 South
    Salt Lake City, Utah 84111
    http://www.consumerprotection.utah.gov

    Vermont

    Vermont Department of Education
    120 State Street
    Montpelier, VT 05620-2501
    http://education.vermont.gov/

    Virginia

    State Council of Higher Education for Virginia 
    101 N. 14th Street, 9th Floor
    James Monroe Building
    Richmond, VA 23219
    http://www.schev.edu

    Washington

    Washington Student Achievement Council
    P.O. Box 43430
    Olympia, WA 98504-3430
    http://www.wsac.wa.gov/

    West Virginia

    West Virginia Higher Education Policy Commission
    1018 Kanawha Blvd., E. Suite 700
    Charleston, WV 25301
    http://www.wvhepc.edu/

    Wisconsin

    Educational Approval Program
    30 W. Mifflin Street, 9th Floor
    Madison, WI 53703
    https://dsps.wi.gov/

    Wyoming

    Wyoming Department of Education
    2300 Capitol Avenue
    Hathaway Building, 2nd Floor
    Cheyenne, WY 82002-0050
    http://edu.wyoming.gov