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FAQs


If you still have questions, please email Mon.-Fri., 8:30am - 5:00pm:

COVID-19 and LBCC Frequently Asked Questions


View our Roadrunners on Track video series to get prepared for spring term! Still need help? Call  541-917-4222 between 8:30am - 5pm Monday through Friday.

All About COVID-19

  • Will campus be open?

    Beginning Wednesday, March 18, all LBCC buildings will no longer be open to the public or general student body.

    Most instruction is continuing via alternative and remote modalities.

  • Will classes be held spring term?

    Yes! Spring term classes will begin on April 6th - one week later than scheduled. No classes will be held in person. The term will end on June 12th, as planned.

    As we get closer to April 6th, you may notice slight changes to your class schedule. Here are a few examples to watch for:

    • Start and end times to your courses will be removed as our system begins to show courses switching to online formats.
    • You may also notice that the name of your instructor has changed (but you will still be in the same course).

    Please continue to monitor this website for updates in the future.

  • Will Community Education courses be offered spring term?

    Community Education classes are postponed. Community Education classes do not have to run on the same term schedule as credit courses, and thus can begin later in the spring. For the most current information, please see our COVID-19 Extended Learning update.

  • Will Adult Basic Skills courses be offered spring term?

    Adult Basic Skills will continue but will use a remote model wherever possible.

  • How often will LBCC review these regulations?

    The status of these measures will be evaluated every week, and students will receive an email from the college with updates.

  • Who can I contact if I have more questions?

    For general questions about the closure status or anything else, please call or email us! We are available Monday through Friday, 7:30 am - 5:30 pm via email: contact@linnbenton.edu.

Basic Needs Support

  • Where can I go to find emergency resources to help me?

    Use our campus Single Stop tool to find resources that can connect you to housing help, transportation, healthcare and other basic needs. This is how:

    • Visit the Roadrunner Resource Center and scroll to the bottom of the page. There you can Search for Resources. You will need to enter your zip code, and then click enter. 
    • In the section titled Explore the Area you can again click Browse Local Resoures, and that brings you to the database.
    • You will see a map, and options to click on to filter your search by tags, such as Housing.  
    • Scroll through the resources to find what you need and how to contact them.
  • Where can I get access to food resources in my community?

    Information about how to access SNAP, Meals on Wheels, food pantries and other food assistance is being updated daily at Partners for a Hunger-Free Oregon

  • Where can I find free meals for my kids?

    Free breakfast and lunch are available to all children age 1-18 every weekday at 13 different locations. Find times and locations

    FISH is also providing home food delivery of large Snacks for Packs for those in need. If you are experiencing food insecurity and are unable to pick up these meals, please contact FISH directly and let them know that the school district sent you. They are open Monday through Friday, and you may pick up food boxes at the FISH office. If you are interested in volunteering and/or donating, please contact FISH directly at (541) 928-4460.

  • Where can I find help with groceries?

    Expensify.org is temporarily redirecting all of its charitable funds to fight hunger.

    With its ability to reimburse volunteers directly in real-time, Expensify.org is uniquely positioned to help families in need immediately. Until today, this fund was focused on paying off kids' "lunch debts", but with schools closed around the nation, their new priority is to match SNAP grocery purchases up to $50 per family.

    This is how it works:

  • Can I use my EBT card to buy food online?

    YES! Oregonians can now use their EBT online to purchase food from Amazon and Walmart. Delivery fees are not covered by EBT, but during this time of social distancing this could help people avoid going into a store.

    Read about the USDA Food and Nutrition Service's Online Purchasing Pilot.

    Buy food from Amazon.

    Buy food from Walmart.

  • How can I get help with childcare while schools are closed?

    On March 17, Oregon expanded childcare benefits to support families and providers during the spread of COVID-19. The changes are:

    • Eliminating co-pays for eligible families.
    • Providing access to more families by increasing the income limit from 185 percent of the federal poverty level ($4,040 per month for a family of four) to 250 percent of the federal poverty level or 85 percent of the state median income, whichever is higher for the family size ($5,899 per month for a family of four).
    • Ensuring more certainty for providers. Childcare providers are able to continue to receive payments from DHS, even if children are unable to attend or if they have to temporary shut down during the state of emergency.  

    Providers and parents/caretakers may contact the DHS Direct Pay Unit with questions Monday-Friday from 8:30 a.m. to 4:30 p.m. at 1-800-699-9074.

  • I cannot afford my power bill. What can I do?

    Pacific Power has temporarily suspended disconnections and late fees for nonpayment. Read more

  • I cannot afford my water bill. What can I do?

    Many city offices that handle water bills and other city utilities are asking that customers contact them directly, as they understand that this is a difficult time for many, and they will be flexible in helping those whose income has been affected during this time.

  • I cannot pay my rent. What can I do?

    Cities and states across the country are already suspending evictions and foreclosures in response to the spread of the coronavirus, and all evictions and foreclosures are suspended for 60 days. Read more

Campus Store: Book Buyback, Rentals and Spring Term

  • Where can I purchase my books for spring term?

    We strongly encourage using LBCC's Campus Store website for online purchasing of your course materials, as access to the Campus Stores is now closed to the public. Online ordering will be available starting Tuesday, March 24th.

    • FREE shipping will be offered for all purchases shipping in-state
    • Payment options are expanded to include financial aid and third-party agency

    If you have additional questions or concerns please email orders@linnbenton.edu.

  • What if I need to return a rental book, a calculator, or a Chromebook?

    Rental returns have been extended through Friday, April 24th. Please keep any outstanding rentals until LBCC re-opens to the public.

    Until then, please keep these things in mind:

    • Chromebooks and calculators must not be returned through the Library book return slot.
    • Books returned must not be damaged by liquids and must be in resalable condition. 
  • Has anything changed with Book Buyback?
    • Book Buyback has been canceled. The next scheduled buyback will be June 8-11.
    • High school students with books to return: Please hang on to all of your books for now and check back for updates.

    If you have any further questions or concerns regarding getting books back to LBCC, email Jeanine at howellje@linnbenton.edu.

Staying Successful in Your Classes

  • What is Zoom and what do I do with it?

    LBCC faculty have been asked to deliver courses remotely whenever possible using Moodle, our learning management system, as well as Zoom, LBCC’s web-conference tool. Zoom allows you to have video meetings with instructors or support staff, share screens, and whiteboard. Zoom is already available to all students. 

    You can get started using Zoom by clicking here and logging in with your LBCC (Google) email address and password. This will create your Zoom account automatically. Your first use of Zoom will require a one-time download. The Zoom mobile app works similarly.

    Your use of Zoom will usually come from a link provided by your instructor in regard to an online lecture, class meeting, office hours, etc. After the initial download, Zoom will launch automatically for you when you click a Zoom meeting link. The Zoom mobile app works similarly.

    You may wish to read Zoom's tips for participating in online learning prior to your first use.

    If you need help accessing these tools, please contact the Student Help Desk at 541-917-4630,  email us at student.helpdesk@linnbenton.edu or visit the support website.

  • What is Moodle and how do I use it?

    Moodle is LBCC’s Learning Management System. Each course at LBCC is assigned a Moodle “shell,” which is like an online home for your class. You can use Moodle to access course materials, view lectures, turn in assignments, and more. To learn how to access and use your Moodle account, watch this video.

    If you need help accessing these tools, please contact the Student Help Desk at 541-917-4630, email us at student.helpdesk@linnbenton.edu or visit the support website.

  • My instructor is using something other than Moodle.

    Your instructor may also give you instructions on how to participate in the course using Google Docs or other online system. All of these can be accessed through a web browser rather than downloading software. Your instructors know that these technologies might be new to you and are eager to help you navigate them successfully. Please ask lots of questions to make sure you understand how to use any tool.

  • What are the hardware, software and connectivity requirements for remote learning?

    You will need internet access and a computer running an updated, currently supported operating system. Ideally, your computer needs to have a video camera, a microphone, speakers, and the abilty to stream video to enable videoconferencing with Zoom. If you do not have a camera and/or microphone, you will still be able to access Moodle and Google Chat and you can still use Zoom with a computer and telephone.

  • I don’t have a computer available to me at home for remote learning. What can I do?

    If you do not have a computer or compatible device that you can use, please call the library at 541-917-4630 to learn about the options available to you.

  • I don't have broadband internet access. What can I do?

    You have several options:

    1. If you have a cell phone with unlimited cellular data you may be able to use your cell phone as a wifi hotspot. Follow instructions for your particular phone and operating system. If you are having problems learning how to do this, contact the Student Help Desk at 541-917-4630 or student.helpdesk@linnbenton.edu or through Zoom at this link.
    2. The following programs are currently offering free or reduced-cost internet access:
      • Comcast's Internet Essentials is free for 60 days for qualified low-income families. Call 1-855-846-8376 for English or 1-855-765-6995 for Spanish.
      • Spectrum Broadband is free for 60 days to households with a K-12 student or college student who do not already have a Spectrum broadband subscription. Installation fees will be waived for new student households as well. To enroll, call 1-844-488-8395.
      • Lifelinelife
      • everyoneon.org  
    3. Xfinity is also currently offering free access to their wifi hotspots throughout our area. Libraries or businesses in your area may offer good wifi access. Park your car nearby and connect to the public wifi.

     If you are having trouble getting internet access at home, please email the library at libref@linnbenton.edu for assistance.

  • Can I talk with my academic advisor remotely?
    Yes! The Advising Center is available for remote appointments by Google chat or  Zoom. You can email or chat at onlineac@linnbenton.edu to set up your appointment. You may also schedule an appointment online. If your advisor is a program faculty member, please send them an email with your request to meet.
  • I am not sure how my approved CFAR accommodations will work in an online class.
    Contact CFAR at cfar@linnbenton.edu or 541-917-4789 and they will work with you to answer your accommodation questions.
  • How do I know if my class will be online or face to face?
    Your instructor of your course will notify you by email before the start of term to let you know the plan. If you are not familiar yet with Moodle, watch this video. If you have not yet heard from your instructor on the Friday prior to the start of term, please email us at contact@linnbenton.edu.
  • Will I face a penalty if I drop my spring term classes?
    If you drop your classes before the end of the add/drop period, you will not be charged for your classes. We encourage you, however, to continue your enrollment if possible. Students who remain enrolled are more likely to complete their educational goals (plus, this is great “soft skills” training in being flexible and adaptable!). If you are considering dropping, please call, email, or Zoom the friendly folks at firstresort@linnbenton.edu. They will help you with the decision and ensure that you are set up for success now or in the summer term.
  • I have a unique question and I don’t know who to ask.
    The First Resort is our troubleshooting office — it’s their job to work with you on anything you are struggling with that you aren’t sure how to handle. They are available remotely via Google chat, email, and Zoom. Please email or chat at firstresort@linnbenton.edu to set up an appointment or visit their web page.

Library: Resources and Services, Including the Student Help Desk

  • Can I still access Library services?

    Yes! All library services are available remotely, including reference services / research help, technical assistance from the Student Help Desk, and interlibrary loan of journal articles. The library offers these services by phone, email, or Zoom. Don’t be shy — they are eager to be there for you as you navigate these challenging weeks. Please see the Library website for the current details on how to get in touch. 

    Access the Student Help Desk

  • Can I still check out books?

    Unfortunately, the Library is unable to check out physical library books, DVDs, etc. Instead, the library is promoting access our eBook and streaming video collections. If there are specific library materials that you need to access, please contact the Reference Desk at (541) 917-4645 or libref@linnbenton.edu. The Library website will have more information on the availability of Library resources and how to access them.

  • Do I need to return my books, laptop, calculator, or other library resource?

    Materials may still be returned in the Library book drop, but please do not come to campus just to return your library checkouts; you will not accrue fines.

    All LBCC Library checkouts currently have their due dates extended until June 12 or later. The Library has waived all late fines from every student and employee account, even those that accrued prior to COVID-19 related closures.

    For items that belong to other libraries (interlibrary loan items), the issue of fines is in the purview of the lender. In those instances, please email libill@linnbenton.edu or return the items to the bookdrop just outside the Albany Campus Library.

  • Can I still access Learning Center services?
    Yes! The Learning Center staff are offering remote help either by appointment or drop-in via phone, Zoom, or Google chat! Don’t be shy — they are eager to be there for you as you navigate these challenging weeks. Please see the Learning Center website for the current details on how to get in touch. 

Social Gatherings, Clubs, and Events 

  • Will student events and club meetings still be held?

    Until at least May 1, on-campus events will not be permitted. This includes athletic events. For updated information on specific events, please check this list.

    In-person meetings of student clubs and co-curriculars are postponed. Zoom video conferencing can be used to hold remote meetings, but no meetings may occur in person until further notice.

  • Will student trips be cancelled?

    All LBCC-sponsored (employee and student) travel will be suspended. Summer program trips will be evaluated at a later date.

Health and Well-Being

  • What does maximum social distancing mean?

    Social distancing could include things like:

    • Temporarily reducing socializing in public places such as entertainment or sports events
    • Reducing of non-essential public transport
    • Taking classes online
    • Working from home
    • Staying more than 3 feet away from people
  • If there is a positive COVID-19 test result in the LBCC community, how soon will we be notified?

    LBCC will notify the college community as soon as we become aware of any positive COVID-19 cases in the LBCC community that are verified by the corresponding county health authority.

  • How can I keep myself from getting sick with COVID-19?

    There are simple steps you can take to protect yourself and your family from COVID-19 as well as influenza and other illnesses:

    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Avoid close contact with sick people or animals.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw it away. If you don’t have a tissue, cough into your elbow.
    • Clean and disinfect objects and surfaces that you frequently touch.
    • Avoid non-essential travel to regions listed in CDC travel advisories.

     

    It is also important to keep your body resilient:

    • Eat a healthy diet.
    • Exercise.
    • Get plenty of rest.
    • Stay up-to-date on routine vaccines. This includes the flu vaccine. It is not too late to get a flu shot to protect yourself from the flu, which continues to cause illness in Oregon.
  • I’m feeling anxious about the COVID-19 coronavirus and I am unable to focus. What can I do?

    You are not alone. This is a time of uncertainty and it can be hard to think about much else. We can’t expect that anxiety will go away, but it’s important that it doesn’t take over.

    Here are some suggestions:

    • Take reasonable precautions to put your mind at ease. Limit contact with others, wash your hands, keep spaces clean, sleep, and stay home if you’re sick. 
    • Take breaks from news and social media. The news about coronavirus is constant. It can be difficult to focus when alerts and notifications can disrupt you at any time. Try putting your phone on silent or placing it in another room for set periods of time. Check news and updates only every one or two hours and allow yourself to focus on something else.
    • If even after taking the steps above you are having trouble completing coursework, communicate with your instructors. 
    • Finally, if you regularly struggle with overwhelming anxiety, now is a good time to reach out to a mental health professional for support. If you already have a relationship with a therapist, they may be able to talk with you via phone or video chat. If you don’t have a therapist and you find yourself in a mental health crisis, call the 24-hour crisis lines below.

     

    Linn County Crisis Services
    541-967-3866

    Benton County Crisis Services
    1-888-232-7192

    Crisis Text Line
    text OREGON to 741741

Financial Aid and Veteran's Counter

  • Are the Financial Aid Office and Veteran’s counters open?

    Effective March 30, 2020, the Financial Aid and Veterans Office will answer phone calls on Tuesdays and Thursdays at 541-917-4850. On Mondays, Wednesdays, and Fridays remote services are offered through email only at faoffice@linnbenton.edu.

    This schedule will be in place until further notice.

  • When will financial aid be disbursed?

    The disbursement date for financial aid will be April 13th.

  • Where can I submit paperwork?

    Students are encouraged to submit their paperwork through our Campus Logic system. Enter into the Campus Logic system through your WebRunner Account.

    If you have other paperwork (Financial Aid Appeals, Revision Requests, DPP Declarations, etc.) for the financial aid office other than your 'outstanding requirements', please submit them through email to faoffice@linnbenton.edu.

    If you have questions, please call 541-917-4850.

Student Accounts

  • How can I pay my bill?

    You can pay your bill online through Webrunner using debit/credit or savings/checking. You may also pay over the phone by calling the Business Office at (541) 917-4312. Online payment is strongly encouraged at this time to avoid a physical exchange of cash or check.

  • What happens if I can't pay my Spring Term bill?

    There will be no late fees or financial holds placed on your student account if you unable to pay your balance by June 1, 2020. Your account must be paid by June 1st to avoid fees and/or holds at that time.

  • How do I get my refund if I drop a class?

    View the LBCC refund policy. Make sure to sign up for direct deposit on Webrunner so any refund due can be delivered to you electronically.

 

FAQs


If you still have questions, please email Mon.-Fri., 8:30am - 5:00pm: