Family Resources & Education


Resources for Parents

LBCC partners with local and regional organizations to provide a wide range of resources for parents and families. Click below for more information. 


Resources for Childcare Professionals

If you provide care for children, LBCC Family Connections is here to help.  As the State recognized childcare resource and referral serving all of Linn and Benton Counties, the Family Connections staff is ready with:

  • Business information
  • Referrals from families looking for care
  • Training and support to help you build and operate a successful business

If you’re looking for ways to set up your childcare space, create business forms, deal with a guidance and discipline issues or earn your star rating in Oregon’s new Quality Rating Improvement System (QRIS), Family Connections is the place to start. Call (541) 917-4899 or send us an email.

Complaint & Feedback Policy

Linn-Benton Community College Family Connection supports the idea that true quality child care rests with the provider who gives that daily care.  Family Connections is dedicated to building a quality child care supply by supporting, encouraging, training and consulting with child care providers.

When providers enroll with Family Connections it is understood that they, too, are interested in assuring children a quality care situation. To help protect the health and safety of children, Family Connections accepts complaints regarding children’s care. In an effort to increase the quality of care, this information is shared with the provider involved. Family Connections is not a regulatory agency and does not automatically report all feedback to the Office of Child Care or to Child Welfare except in cases of suspected child abuse or neglect or where the immediate health and safety of children appears to be at risk. Family Connections does pass on serious complaints to the Office of Child Care. 

The following is a set of procedures that Family Connections uses in the complaint process.  It is important for providers to understand the procedures and how they will affect individual child care businesses. 

When a complaint regarding a child care provider is received a Family Connections staff member will:

  1. Take down pertinent information on a provider feedback form.
  2. Advise the caller to make a first hand complaint to the appropriate person or agency:
  • For personal conflicts to the person involved.
  • For violations of child care rules and regulations to the Child Care Division.
  • For suspected child abuse and neglect to Services to Children and Families or law enforcement personnel.

Family Connections staff may:

  1. Write a letter to the provider indicating the nature of the complaint. Family Connections does not act as a mediator but a record of complaints received will be kept. This helps to identify patterns of dissatisfaction and technical assistance that could be provided.
  2. Send a copy of the complaint with pertinent information to the Child Care Division if the complaint is a violation of rules or if abuse is suspected.

For second complaints on the same provider a letter may be sent or a phone call made to see if technical assistance will help improve the situation.

If subsequent complaints are received a provider may be suspended from referral files.

The following are conditions that may result in immediate suspension from referral files:

  • Conditions which jeopardize children’s safety.
  • Non-compliance with Family Connections guidelines.
  • Complaints from more than one parent regarding the same conditions.
  • Failure of the provider to respond to inquiries or offers of assistance.
  • Intent to deny issues by the Child Care Division.
  • Denial of AFS listing.
  • Information from an agency regarding an investigation of suspected child abuse, neglect or other illegal actions.

The provider will be notified of any suspension of referrals within 10 days except when such notification would interfere with an investigation by a regulatory agency.

If anyone inquires about a suspended provider they will be told that the current provider is not on the current Family Connections referral list.

Temporary suspension will remain in effect until Family Connections is satisfied that the conditions have been corrected or eliminated or the provider is permanently removed from the provider list.

Causes for permanent removal from the provider list may include but are not limited to:

  • Confirmation of complaints justifying temporary suspension or continued failure to correct conditions underlying complaints.
  • Persistent failure to respond to Family Connections inquiries concerning complaints.
  • Serious injury to children due to conditions in the provider’s control.
  • A continued history of complaints concerning the children’s health, safety or well-being.

Permanent Removal Procedures:

  1. Family Connections will notify the provider of permanent removal by certified mail within 10 days.
  2. Responses to inquiries made regarding the provider will be limited to the information that the provider is not included on the current Family Connections referral list.
  3. Family Connections will notify parents who have been recently referred.

Permanent Removal may be appealed by the provider by the following procedure: Notice of intent to appeal must be made in writing within 10 days of receipt of certified letter.

Appeal should be sent to:

Director, Department of Family Resources and Education
Linn-Benton Community College
6500 Pacific Blvd SW
Albany, OR 97321

A committee will be appointed by the Family Connections Advisory Committee. It will consist of at least one Family Connections staff member and one Family Connections Advisory Committee Member. The committee will meet with the provider appealing permanent removal within 30 days of notice of appeal.

The decision of this Committee will be communicated in writing to the provider within 10 days after the hearing shall be final.

Promoting Your Child Care Business

10 Ideas to Let People Know about Your Child Care Program:

  1. Join Family Connections Child Care Resource and Referral. It’s free to providers and they will match families to the kind of care you do. Call Family Connections at (541) 917-4899.

  2. Buy some children’s books at a second hand store. Be sure they are in good condition. Put a homemade label in the front that says “Donated by (you child care program name).” You can add other information such as “For 24-hour loving care for you infant through school age child, call (your number)”. 

  3. Ask local businesses such as dentist offices, doctor’s offices, health departments, places that have waiting rooms if they would like to have a few children’s books for free to add to their waiting room supply. 

  4. Put flyers up in local businesses, community centers, churches, etc. that have community bulletin boards. 

  5. Have a garage sale and advertise your child care at it. Make a colorful poster with information about what you offer and create a small information packet to hand out and have it available on a separate, easy to see table. If you give receipts, put your child care program’s name and number on the receipt.

  6. Attach business cards to Halloween candy you give out.

  7. Phone or drop by schools in your area and ask if you can leave a supply of business cards with the secretary in case families inquire about neighborhood child care.

  8. Ask for ad space in a community newsletter, a church newsletter or an internal business letter as a service to employees.

  9. Advertise an open house. Have small information packets with a piece of candy attached to give out. Highlight what makes you special. List your working hours, ages of children you serve and a coupon for $ off the first month care.

  10. Offer a discount to families you have in care if they will encourage another family to join your program. Word of mouth is a great form of advertising. Tell everyone you know that you do care and return EVERY phone call you get. Even if you are full, leave every caller with the feeling you are a warm, skilled caregiver. They will pass the word.

Oregon’s Quality Rating and Improvement System (QRIS)

About the QRIS:

Oregon’s Quality Rating and Improvement System (QRIS) is an innovative program to raise the quality and consistency of child care and learning programs. The QRIS connects caregivers and educators with tools, financial incentives and professional advice to ensure the children in their program are better prepared for school. It also gives families expert, unbiased information to make more informed decisions about their child care options. Learn more about the QRIS here.


The QRIS is designed to:

  • Ensure children are better prepared for a great start to kindergarten and beyond.
  • Create common standards of excellence.
  • Professionalize the child care industry and early learning sector.
  • Put tools, financial incentives and expert advice in the hands of child care providers and early learning managers/staff.
  • Give providers a marketing tool to grow their business or reassure parents that their child is in expert hands.

Suggested Child Care Policies

We recommend that child care providers develop and communicate clear policies, to include:


  • Notice of when children will not be able to attend.
  • Vacation/days off policy.
  • Arrival and departure times.
Health Procedures
  • Non-admittance of sick children.
  • Requirements for giving medicines.
  • Consent for treatment forms.
  • Immunization requirements.
  • Daily schedule (give an example including both active and quiet activities).
  • Field trips – typical examples, permission forms.
  • Resource teachers.
  • Transportation guidelines.
  • Who, when, how parents are notified.
  • Meal times, snack times, who provides what.
Naps/Rest Times
  • Procedure, where, what kind of sleeping arrangements (blankets, linens, who provides?).
  • What steps taken (prevention, redirection, positive reinforcement, shadowing, explaining what “to do,” quieting time, discussion).
Personal Items
  • Extra diapers, change of clothing, coats, boots, hats, provided by parents.
  • Personal toys – when and what may be brought.

Training Opportunities

Child Care Aware Training Academy
An Online Child Care Professional Education Center
Family Connections in partnership with the Oregon Child Care Resource & Referral Network (OCCRRN) and the Oregon statewide system of CCR&R programs is offering on-line training courses. Our training courses are designed to help early childhood professionals complete annual training requirements and acquire required training hours for those seeking a Child Development Associate (CDA) credential, CDA credential renewal or in-service training. Our courses provide a variety of engaging topics designed specifically for the early childhood professional.

Courses are available 24 hours a day, 365 days a year. View the current available training.

College Credit Classes
For registration and scheduling purposes, please instead use the enhanced Student Scheduler.  It's an interactive, efficient, and user-friendly assistant. Browse for LBCC classes online.

Quality Rating and Improvement System
The Quality Rating System recognizes, rewards and builds on what early learning and development programs are already doing well. It helps ensure children in QRIS programs are ready for kindergarten by connecting programs and providers with free tools, financial incentives and professional advice that they can put into practice with confidence.

Oregon's Quality Rating and Improvement System (QRIS) is a program that raises the quality and consistency of child care and early learning programs across the state. The Quality Rating System recognizes, rewards and builds on what early learning and development programs are already doing well. It helps ensure children in QRIS programs are ready for kindergarten by connecting programs and providers with free tools, financial incentives and professional advice that they can put into practice with confidence. Browse the Oregon QRIS website.

Statewide Training
The State of Oregon offers a comprehensive list of all child care provider training taking place across the state.

Types of Child Care in Oregon

Licensed Care - All licensed providers have training hour requirements based on type of licensing

Registered Family Child care Home

  • Located in residence of provider. Applies to only one provider at that address.
  • Maximum of 10 children allowed in care at any time including provider’s own under 13.
  • Certain age restrictions and ratios apply.
  • Health and safety inspection prior to licensing and every two years at renewal.
  • All residents and regular visitors over 18-years old must enroll on Central Background Registry.

Certified Family Child Care Home

  • Located in building built as single family residence, may not be provider’s residence. Provider may hire assistance which may affect age and number of children and ratios allowed.
  • Maximum of 16 children depending on staff and space.
  • Fire, sanitation, and Child Care Division inspections. License must be renewed yearly. All over 18 with access to children must enroll on Central Background Registry.

Certified Child Care Center

  • Located in facility meeting zoning requirements as business.
  • Numbers of allowable children depends on space, staffing and other factors.
  • Initial and yearly inspection by Child Care Division, Sanitarian, Fire Marshal.
  • License renewed yearly.

Unlicensed Exempt Care

  • Three or fewer child care children at any time unless ALL children from same family.
  • Care by parent or guardian.
  • Occasional care by someone who does not usually do regular child care.
  • Educational preschools for children 3-5 years and less than 4 hours a day.
  • Facilities providing activities such as drama, music, or dancing.
  • Clubs or hobby groups offering short term activities or sporting events.
  • Governmental agencies operating child care.

For further information about types of child care, check out Oregon regulations


Early Learning Hub of Linn, Benton & Lincoln Counties

The Early Learning Hub was designed by the State of Oregon to make early learning resources and supports more available, more accessible, and more effective for children and families that have historically been over-represented in the opportunity gap and under-represented in achievement. Our goals are to identify the under-served children in Linn, Benton and Lincoln Counties and the Confederated Tribes of the Siletz Indians, access those needs, and then work with cross-sector partners to level resources and meet the needs of young children and families. Our mandated outcomes are:

  • Kindergarten Readiness
  • Stable and Attached Families
  • Coordinated and Aligned Services

We have more than 300 partners within the organizations and agencies of the three counties. If you would like to become one of our partners, or if you would just like to see more information, please visit the Early Learning Hub website.