Business Resources

Professional Development

photo of Terry Houde

It’s my pleasure to share good news with you!  We are open for registration through August 25 for both of our FALL Leadership Academies – AIM and 5 Critical Skills. These courses are open to the public – you can attend as an individual or sign up with your peers. Our Virtual Engagement System allows you to continue your leadership development in a safe and engaging manner.

Curious about the Virtual Engagement System?  Here is a sampling of the comments we have received:

 As a class participant – in person and virtual – the Terri you see on the screen is as real as the in person Terri!
 I have found the class, 5 Critical Skills for Supervisors,  to be helpful and informative.  The course offers a wealth of tools to use to support improved communication among team members, reviews the challenges of balancing performance expectations with people’s needs and challenges, and the breakout sessions allows us to dive into these topics in more depth, meet great people, and share ideas.  The course is well paced, and maintains your interest throughout.  I highly recommend it.
AIM: Accountability, Integrity, Management

AIM is a 5-session leadership development program designed to teach the fundamental habits, actions, and emotional intelligence required of high performers, supervisors, and managers.

All classes are scheduled to meet from 9:00am - 4:00pm.

Sept 14 | Philosophy, Principles, And Practices of Engaged Leaders

  • The Leadership Development Pipeline
  • Philosophy of High Performance Leaders
  • Leadership Pyramids and Engagement Models
  • 4 Lenses of Leadership

Sept 28 | Develop Yourself - Create A Growth Mindset

  • Create a Leadership Mindset
  • Fixed vs. Growth Mindsets
  • How to Develop a Growth Mindset
  • Triangle Theory - Putting Growth Mindset to Work!

Oct 12 | Team Development – How To Lead Others

  • Create Vision and Include Others
  • Vision Into Action
  • Developing Goals Using the GROW Model

Oct 26 | Foundations of Synergy

  • Define and Understand Synergy
  • Develop Synergy Throughout the Leadership Pipeline
  • Value Diverse Thinking Styles and Create Buy-In
  • 5 Step Process to Create Synergy

Nov 16 | Unleash Potential

  • Build Resilience with the Functional Zone
  • The Six Questions for Leadership Coaching
  • The Four Quadrant Approach for Developing Human Potential

Download your own copy of the AIM schedule.

5 Critical Skills for Supervisors

This series provides progressive skill development from one session to the next. New supervisors receive the foundations for professional supervision. Experienced supervisors receive new tools and a renewed sense of energy!

All classes are scheduled to meet from 9:00am - 4:00pm.

Sept  12 | Philosophy and Practices of High Performing Supervisors

  • Shifting Gears Into New Roles, Responsibilities, and Relationships
  • Philosophy of High Performance Supervisors
  • 4 Lenses of Leadership
  • Causal Loop: Performance and People

Sept 26 | Communicating as a Supervisor – The Communication Loop

  • The Real Work of Leadership
  • The Communication and Feedback Loop
  • Check Ins and Approachability
  • Roles, Responsibilities, Relationships

Oct 10 | Coaching and Collaboration

  • Use the Johari Window to Coach to Blind Spots
  • Use the J-Curve to Coach Through Change
  • Understand the Power of Perspective (How to Develop Patience)
  • Apply Gap Analysis to Create the Coaching Conversation

Oct 24 | Difficult Conversations

  • How to Tackle Tough Conversations
  • Onion Theory: Getting to the Core of a Situation
  • Focus on YOUR Communication
  • 4 Step Process to Prepare for the Conversation

Nov 7 | Performance Appraisals

  • Appraisal is a Process, Not an Event
  • Feedback vs. Feedforward
  • The A3 Method for Employee Evaluation
  • The 4 P's of Appraisal and Evaluation

Download your own copy of the 5 Critical Skills seminar schedule.

To contact Terri:

Email at
Call at 541-760-8563