Frequently Asked Questions and Resources You Need Right Now

Keep learning with us this spring!

Technology

  • Login and account help (Single Sign On, Moodle, LBCC Email, WebRunner)

    The LBCC Library’s Student Help Desk offers technology, software and login help. Remote services are available by phone, text, email, and Zoom. Visit the Spring Term Library Services Guide for hours and contacts.

  • Password Reset

    If you need to resent your LBCC email password, you can submit a Student Email Password Reset form. 

    If you forget your Single Sign On password (WebRunner, Moodle, CampusLogic, DegreeWorks), you can reset it in the Password and Account Management Portal. 

  • Moodle Support

    The Student Resources section of Moodle provides on-demand videos, help guides, and tutorials. 

     The Student Moodle Practice Course allows you to practice submitting assignments, posting to forums, and taking quizzes.  

    The LBCC Student Help Desk offers technology, software and login help. Remote services are available by phone, text, email, and Zoom. Visit the Spring Term Library Services Guide for hours and contacts.  

    For after-hours Moodle support, call 541-497-7308

  • Zoom Information

    Zoom is a video conferencing platform that is used for classes, office hours, and student support offices.  

    The Zoom Help Center has guides and tutorials for getting started. 

    The LBCC Student Help Desk offers technology, software and login help. Remote services are available by phone, text, email, and Zoom. Visit the Spring Term Library Services Guide for hours and contacts.

  • LBCC student email

    All current, degree-seeking students at LBCC have a linn-benton gmail account. For information about your LBCC Student email account, click here. 

    The LBCC Student Help Desk offers technology, software and login help. Remote services are available by phone, text, email, and Zoom. Visit the Spring Term Library Services Guide for hours and contacts.

  • “I don’t have a computer or internet at home”

    A computer and regular access to the internet will be required for Spring term remote learning. If you do not have access, contact the LBCC Library Reference Desk. They have a limited number of laptops that they can loan for spring term. They can also provide information about free or reduced-cost internet. In some cases, a wifi hotspot may be available as well.

  • Preferred name for student accounts

    Your preferred name can be changed in WebRunner under “Personal Information”. The change is not immediate in all cases. Click here for information about how, when and where your preferred name will appear.

Remote Learning

  • How to Study as a Remote Learner Guide

    The How to Study as a Remote Learner guide is a quickstart guide for success as a remote learner. Also check out the Start-of Term Checklist.

  • Remote Learning Tips & Coaching at the College Skills Zone

    Part of the Learning Center, the College Skills Zone offers coaching and support in remote learning, study skills, test prep, and more. Attend a workshop, schedule a one-on-one zoom appointment, or drop in to the Zoom room. Learn to manage your time, stay focused, and study effectively as a remote learner. Visit the College Skills Zone page for hours and appointment information.

  • Computer & Technology Skill Development

    If you feel like you need to improve your tech skills, the College Skills Zone offers individualized one-on-one appointments. This may be navigating Moodle for the first time or organizing your online coursework. Visit the College Skills Zone page for hours and appointment information. 

    Remember, if you just need technical troubleshooting help, The LBCC Student Help Desk is the place to go. Remote services are available by phone, text, email, and Zoom. Visit the Spring Term Library Services Guide for hours and contacts.

  • Moodle Support & Practice Course

    If you’re feeling uncomfortable navigating an online course in Moodle, College Skills Zone offers individualized one-on-one appointments. Visit the College Skills Zone page for hours and appointment information. 

    The Student Moodle Practice Course allows you to practice submitting assignments, posting to forums, and taking quizzes. 

    The Student Resources section of Moodle provides on-demand videos, help guides, and tutorials. 

    The LBCC Library’s Student Help Desk offers technology, software and login help. Remote services are available by phone, text, email, and Zoom. Visit the Spring Term Library Services Guide for hours and contacts. 

    For after-hours Moodle support, call 541-497-7308

  • Accessibility & Accommodations for Remote Learning

    CFAR (Center for Accessibility Resources) can help students with visible and invisible disabilities access learning accommodations (such as screenwriting software, note-takers, and testing accommodations). Even if you have never had accomodations before, you may realize a need in the new environment. Visit the CFAR web page for information on how to get started.

  • “I don’t have a computer or internet at home”

    A computer and regular access to the internet will be required for Spring term remote learning. If you do not have access, contact the LBCC Library Reference Desk. They have a limited number of laptops that they can loan for spring term. They can also provide information about free or reduced-cost internet. In some cases, a wifi hotspot may be available as well.

Academic Support

  • Learning Center (Tutoring, College Skills, Math, Writing, Science & English Language Learners)

    View all available remote resources on the Learning Center web page, including subject tutoring, college skills coaching and materials, drop-in math help, writing assistance, science help, and English Language Learners resources. Many of the services are available by one-on-one Zoom appointments, drop-in Zoom rooms, and email.

  • Center for Accessibility Resources

    CFAR (Center for Accessibility Resources) can help students with visible and invisible disabilities access learning accommodations (such as screenwriting software, note-takers, and testing accommodations). Even if you have never had accomodations before, you may realize a need in the new environment. Visit the CFAR web page for information on how to get started.

  • Academic Research & Information Literacy

    LBCC’s Reference Librarians are available to assist with every part of the research process from identifying reliable sources to navigating databases to citing sources. Visit the Spring Term Library Services Guide for hours and contacts.

Career, Advising & Degree-Planning

  • How to find your Advisor

    All students should meet with an Advisor to plan their degree path with an Education Plan. You can find the name of your assigned Advisor in two places: at the top of your Degree Works account, or in the “Degree and Advisor Information” section of WebRunner. Once you know your Advisor’s name, you can look for scheduling information on their Instructor Website. 
    If your Advisor is listed as “Advising Center” or you can’t locate your Advisor’s name, simply contact the Advising Center via email, Zoom, or Google Hangouts Chat.

  • Advising Center

    Advisors in the Advising Center are available every day by drop-in or pre-scheduled appointments by Zoom or phone. They can assist and support students in decision-making, career and program planning, problem-solving and coping skills/stress management. The Advising Center also offers career exploration, degree and career confirmation, and crisis counseling. These services are available to any student, regardless of assigned Advisor. Visit the Advising Center page for services, hours, and contact information. 

    To create your personalized Education Plan, please schedule with your assigned Advisor. See “How to find your Advisor.”

  • Career Services at the Advising Center

    All students have access to resume assistance, career exploration, interview prep, student employment opportunities, and more at the Advising Center. Use the online resources or schedule a one-on-one Zoom appointment with a Career and Advising Support Specialist (CASS). Visit the Career Services page for details and scheduling information.

  • Career Exploration

    Explore on your own with the Career Coach tool right now or meet with a Career and Advising Support Specialist (CASS) for individualized career assessment and exploration. To make an appointment with a CASS, contact the Advising Center.

  • DegreeWorks

    Does that course apply to your degree? Find out for sure with DegreeWorks. DegreeWorks compares your declared major against the classes you have taken to ensure that you are on the right track. Check out more information on our DegreeWorks page. A note of caution: DegreeWorks should be used in addition to Advising appointments, not in place of them. This is particularly important if you have transfer credit from another school or you plan to transfer to another school.

  • Program Maps

    Program Maps are a term-by-term guide for each program and degree at LBCC. They provide a picture of the type of coursework for each program. Remember that these are an example and that students may need to take different courses depending on placement testing, previous college coursework, or transfer intentions. A Program Map is different than an Education Plan, which is a personalized term-by-term guide that you create with your Advisor.

  • Spring 2020 Course List

    The Spring 2020 Course List provides basic course information. Hover over each course for: course name, course number, CRN, course description, instructor, and how to access the course remotely. You can also view the number of seats available. For Spring 2020, class times and days are not shown because instruction is remote.

Paying for School

  • Financial Aid

    For students who applied for Federal Financial Aid through the FAFSA, you can view basic information in your “Financial Aid” tab in WebRunner. You can view Financial Aid dates and deadlines here. 
    Every student’s Financial Aid package is a little different, so it is very important that you direct questions about your Financial Aid to the Financial Aid Office. Visit the Financial Aid page for dates & deadlines, appeal information, hours, and remote contact information.

  • Veterans’ Financial Aid

    Assists Veterans and eligible family members with Veterans Financial Aid benefits for attending college. Contact Justin Curtis at curtisj@linnbenton.edu.

  • Oregon Promise

    Oregon Promise has eligibility criteria above and beyond that required for Federal Financial Aid. For more information about Oregon Promise, go to the LBCC Financial Aid page.

    You must complete a First-Year Experience (FYE) to maintain your benefits. At Linn-Benton, the 1-credit Destination Graduation course taken in your first term fulfills this requirement. If you have questions about First-Year Experience or Destination Graduation, contact FYE Faculty Diana Boro-Boswell at borobod@linnbenton.edu

  • Scholarships

    The LBCC Foundation Scholarships are for LBCC students only and are separate from Financial Aid. For students who do not qualify for state or federal financial aid, they are a great option to help fund your education. Although some scholarships require that you file a FAFSA, they are not dependent upon whether or not you qualify for state or federal aid. 

    Many types of scholarships cover a range of costs like tuition, fees, books and even living expenses. And donors who support Roadrunners know the needs of a community college student - most scholarships are not merit-based. Instead, they are based on financial need, with a goal of helping students overcome financial barriers so they can focus on their education.

    The application for Fall 2020 scholarships is due Monday, April 20th.

  • Emergency Funds

    If you are experiencing financial hardship due to an unexpected expense or loss of income, there may be one-time emergency grant funds available. These are available on a limited basis. Contact the Roadrunner Resources Center at resources@linnbenton.edu. The Roadrunner Resource Center may also be able to connect you with resources for other basic needs, such as food.

Basic Needs

  • Roadrunner Resource Center

    The LBCC Roadrunner Resource Center can help connect you with basic needs (food, housing, etc.) and financial resources both inside and outside of LBCC. Visit the Roadrunner Resource Center page or email resources@linnbenton.edu.

  • Computer & Internet

    A computer and regular access to the internet will be required for Spring term remote learning. If you do not have access, contact the LBCC Library Reference Desk. They have a limited number of laptops that they can loan for spring term. They can also provide information about free or reduced-cost.

  • COVID-19 Basic Needs Support

    The Response to COVID-19 has left many students and families faced with new financial hardships. For information about financial and basic needs resources (food, housing, bills), visit the Basic Needs Support section of our COVID-19 Student FAQs section.

  • From the Dean of Student Development